OUR TEAM

Our team has over 42 years of experience in the foodservice repairs industry. Our clients range from small, locally-owned and operated business to national franchises and corporations with multiple locations. No job is too big or too small. Our friendly and professional technicians are trained, certified, licensed, and insured.

James Carroll

President / lead Service Technician

James is the President and lead Service Technician at Carroll Foodservice Repairs, with over 42 years of expertise in commercial kitchen equipment repair. After graduating high school in 1985, he began his career under the guidance of a former 22-year Hobart Corporation service manager in Asheville, NC, mastering Hobart gray-line equipment, gas appliances, electrical systems, parts procurement, and unwavering business ethics. Guided by the motto “Don’t work for the money; take care of your customers and the money will come,” James delivers exceptional service on every call and runs an honest, trustworthy company he’s proud to lead.

An avid restorer of classic Volkswagens and caretaker of his small farm in Conway, James looks forward to serving you with integrity and skill.

Andrea Carroll

Office Manager

Andrea is the Office Manager at our company, where she plays a pivotal role in keeping operations running smoothly and efficiently. With 16 years of experience in administrative and operational management, Andrea handles a diverse range of responsibilities, including invoicing, accounting, payroll, human resources, sourcing parts, and placing orders. Her multitasking expertise and attention to detail ensure that every aspect of the business—from financial accuracy to team support—runs seamlessly, allowing the rest of the team to focus on what they do best.

Chara

Administrative Assistant

Chara has been with the company since August of 2025. She has been an administrative assistant for over 5 years and enjoys the ability to speak with different people with different problems to solve on a daily basis. She prides herself on her people skills, both over the phone and in person. Chara has been in the Myrtle Beach area for 6 years and enjoys living near her husband’s family. In her spare time, Chara enjoys camping, swimming, and attending renaissance fairs. Chara looks forward to the opportunity to assist more commercial customers on their repair needs.

Eric

Hot-Side Commercial Technician

Eric is a seasoned technician at Carroll Foodservice Repairs, with 12 years of specialized experience in hot-side commercial kitchen equipment. He brings deep expertise to repairing and maintaining ovens, fryers, ranges, and other high-heat systems, ensuring restaurants stay operational with minimal disruption.

Eric’s true passion lies in electronics, 3D printing, and radios—skills that enhance his innovative approach to troubleshooting complex issues. He thrives on solving problems and takes genuine joy in improving the lives of those around him, whether it’s getting a kitchen back online or helping a colleague. Committed to excellence, Eric is proud to be part of a trustworthy team dedicated to outstanding service.

Adam

Appliance Repair Technician

Adam is an experienced Appliance Repair Technician at Carroll Foodservice Repairs, with 15 years in the field. He began his career in residential appliance repair before transitioning to commercial kitchen equipment, where he now brings deep expertise and reliability to every job. Known for his calm demeanor and genuine care, Adam approaches each service call with patience and a true
commitment to customer satisfaction, ensuring restaurants get back up and running smoothly.

In his free time, Adam enjoys building things from scratch—whether woodworking, custom projects, or hands-on creations—channeling the same problem-solving mindset that makes him exceptional on the job.

William

Hot-Side Commercial Technician

William is a dedicated technician at Carroll Foodservice Repairs, bringing three years of hands-on experience in hot-side commercial kitchen equipment. With a culinary degree and prior restaurant background, he expertly repairs ovens, exhaust hoods, fryers, and more, always committed to getting it right—no excuses, just solutions. William prides himself on resourceful problem-solving and ensuring customers receive reliable, high-quality service every time. Bilingual in English and Spanish, he communicates effectively with diverse teams and clients.

Outside of work, William enjoys working out, running, and spending quality time at home with his wife and kids. The best of him is yet to come—reach out anytime for dependable repairs.

Neko

Field Service Technician

Neko is a skilled Field Service Technician at Carroll Foodservice Repairs with two years of specialized experience in commercial foodservice equipment. He excels in servicing Henny Penny fryers, convection ovens, pizza ovens, and electrical systems, always prioritizing minimal downtime for customers. Known for his resourceful “work with what you’ve got” mindset, Neko combines strong technical problem-solving with clear, customer-focused communication—ensuring restaurant owners understand every repair and how to prevent future issues.

A passionate classic Volkswagen enthusiast, he shares this love for old VWs with CFR owner James, adding a personal connection to the team. Neko is committed to delivering reliable, high-quality service that makes every customer’s experience with Carroll Foodservice Repairs exceptional.

Rashad